Submit a ticket via email
It’s very rare that we have any issues on our network or with connectivity, but it can happen. If you’re experiencing anything less than 100% Clear Access speeds, complete the form and let us know we need to sort it out.
Important
When you receive any automatic response e-mails from our ticketing system; please reply directly to these e-mails and do not create new e-mails, as new e-mails will create a new tickets.
Please also ensure that you receive a unique reference number for each request so that we can properly track and deal with your requests in a timely manner.
Give us a call
If you have any more questions or concerns please feel free to contact the Clear Access Service Desk on 011 100 0210 and one of our agents will gladly assist you.
Our service desk is contactable 24/7/365 by phone and by email from 6AM to 6PM on weekdays, 9AM to 2PM on Saturdays
General Information
Service Level Agreement customer
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SLA-P1 - Business operations are not possible (4hrs)
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SLA-P2 - Material impact on business operations (8hrs)
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SLA-P3 - Efficiency of business operations impacted (16hrs)
Ad-hoc customers
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SLA-P1 - Business operations are not possible (4hrs)
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SLA-P2 - Material impact on business operations (8hrs)
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SLA-P3 - Efficiency of business operations impacted (16hrs)
Billing increments
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Onsite call-outs: minimum of 1hr billed, 15min increments thereafter
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Remote Support: minimum of 15min billed, 15min increments thereafter
It just works.
